Frequently Asked Questions

How do I make an order?
Simply contact our sales office by telephone , fill out our form, or email We will connect you with one of sales who will be happy to assist you with your order.
Can we meet with PriNutra in Europe?
Yes, nothing can replace the value of face-to-face communication.Our sales representatives in Germany, it's easy for us to meet with you in Germany or anywhere in Europe.
When will my order ship?
Products in stock usually ship within 24-48 hours of your order being received and processed. If a product is not in stock, turnaround time varies but is generally about 1-3 weeks, depending on availability.
Did you establish warehouse in Germany?
Not yet warehouse in Germany. But we have plan to establish it in 2018, if have any news will update in our website.
How can I pay for my order?
We accept bank wires, cashiers checks, checks and direct deposit at any Citibank branch worldwide. You could also use Western Union or PayPal for small amount payment.
What services do you offer?
We can offer any of our products in capsules or tablets, packed in bottles or in bulk. We can also assist with formulations, blends and custom packing.
What is an extract, for example "Reishi 30%"?
An extract is made by standardizing the powder to contain a minimum amount of an active ingredient. For example, Reishi 30% means that there is a minimum of 30% polysaccharide in the finished product. Using a standardized extract gives you assurance that your formula contains the correct amount of active ingredient.
Are your ingredients irradiated?
No, we use steam sterilization and other benign technologies to ensure the safety and purity of our ingredients.
Are you GMP certified, ISO certified ?
Yes, the majority of our manufacturing facilities are GMP and ISO certified, others are in the process of conversion. Please enquire for further details.
Do you sell small quantities to end users?
Sorry we are in B2B. Currently PriNutra only supply bulk raw materials to manufacturers and qualified distributors, not to individual.